FAQ

What products does Pawsm offer?
Pawsm curates practical outdoor essentials for dogs, including warmth, shelter, and hydration gear for walks, travel, and camping.

How do I choose the right size?
Check the sizing guidance on each product page and measure your dog before ordering. If your dog is between sizes, choose the larger size.

How long does shipping take?
Orders are typically processed within 2–5 business days and delivered in approximately 7–15 business days. Delivery may vary by destination and carrier conditions.

Will I receive tracking information?
When tracking is available, it will be emailed after your order ships. Please allow up to 48 hours for tracking updates to appear.

Can I return an item?
Unused items may be returned within 30 days of delivery. Please review our Refund Policy for eligibility and instructions.

Can I change or cancel my order?
Contact us as soon as possible. We cannot guarantee changes or cancellations after an order enters processing.

How should I care for Pawsm products?
Follow the care instructions on the product page. Clean travel drinkware after each use and allow gear to dry fully before storage.

How can I contact Pawsm?
Use our Contact Us page and include your order number when asking about an existing order.