Refund policy

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at louyaxing2@gmail.com before sending the item. If your return is accepted, we will provide the return address and instructions. Items sent back without first requesting a return will not be accepted.

Customers are responsible for standard return shipping costs. If an item arrives damaged, defective, or incorrect, Pawsm will work with you to resolve the issue.

Damages and order issues

Please inspect your order when it arrives. Contact us promptly at louyaxing2@gmail.com if an item is defective, damaged, or incorrect so we can evaluate the issue and make it right.

Exceptions and non-returnable items

We cannot accept returns on perishable goods, custom or personalized products, personal care goods, hazardous materials, gift cards, or items marked as final sale. Contact us if you have questions about a specific item.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is accepted.

European Union 14-day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, subject to applicable law. The item must be in the same condition in which it was received, unworn or unused, with tags and original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be issued automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process the refund. If more than 15 business days have passed since approval, contact louyaxing2@gmail.com.